Last Updated: May 2026
At Cool Homes Apartment, we are deeply committed to protecting your privacy and safeguarding your personal data. This policy outlines how we collect, use, and secure your information when you visit our website or book a stay with us.
1. Information We Collect
We collect information necessary to process your bookings and enhance your experience, including:
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Personal Identifiers: Name, email address, phone number, and physical address.
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Identification Documents: Passport or national ID details collected strictly at check-in as mandated by local hospitality regulations.
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Financial Data: Credit card details or alternative payment processing information (securely encrypted).
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Technical Information: IP addresses, browser types, and website usage data collected through cookies to optimize our online experience.
2. How We Use Your Information
Your data is used solely to:
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Process and manage your apartment reservations.
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Communicate essential booking confirmations, updates, or customer support responses.
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Comply with local legal, safety, and security obligations.
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Send optional promotional offers or neighborhood guides (which you can opt out of at any time).
3. Data Protection and Sharing
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Security: We implement strict physical, electronic, and administrative security measures to protect your data from unauthorized access, alteration, or disclosure.
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Third-Party Sharing: We do not sell or lease your personal information. Your data is only shared with trusted third-party service providers (such as secure payment gateways or booking engines) necessary to fulfill your services.
4. Your Rights
You have the right to request access to the personal data we hold about you, request corrections to inaccurate information, or ask for the deletion of your records, subject to local legal requirements.